Returns & Refunds Policy

At Pixo, we take great pride in the quality of our products. Please note that we only accept returns and refunds in the case of defective items upon delivery.

If your item arrives damaged or defective, don't hesitate to get in touch with us within 3 days of receiving your order by e-mail at pixowatch@gmail.com and provide the following:

• Clear photos showing the defect and the original packaging

• The order number and a brief description of the issue

Once verified, we will arrange a replacement or refund accordingly within 7–10 business days after confirmation.

Returns due to change of mind, sizing, or preference will not be accepted.

Thank you for your understanding and support.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days

• The goods are in the original packaging

• The goods are used

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the address we provided in our reply email.

We cannot be held responsible for goods damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at pixowatch@gmail.com